Shipping & Return Policy
Shipping fees are calculated upon entering your shipping address on the checkout page.
When your order is dispatched, you will receive an email notification with your package tracking number. Standard time generally takes between 5-10 business days, depending on the destination.
For shipping to the EU, we will need you to provide your EORI number.
IMPORT DUTIES AND TAXES
The prices on the website are exclusive of any tax.
Local orders placed for Lebanon are subjected to 12% VAT at checkout
For international orders, you will need to pay any import duties and taxes to the carrier to release your order from customs.
Custom duties vary from one country to another, and are commonly based on the order’s price and the package weight and dimensions.
We are not able to predict those charges in advance, therefore you may be charged custom duties upon receiving your package. We recommend that you contact your local customs office for more info about your country’s policy
REFUND & CANCELLATION
You have 24 hrs to cancel your order. Past that delay, your order will be processed.
To cancel your order, send us an email at firstname.lastname@example.org, specifying CANCELLATION in the email subject along with your order number.
Items in sellable condition with all original tags attached may be refunded within 14 days of delivery.
Please note that we’re not able to offer an exchange on returned items. If you need a different size or color of an item, then you’ll need to place a new order.
We cannot reimburse any duty or tax you have paid to the carrier to release your order from customs, nor the original delivery fees.
The refund value for items that are purchased at a promotional price or using a promo-code will be equal to the amount paid at the time of purchase.
Send us an email at email@example.com, specifying RETURN in the email subject along with your order number.
All sales are final on custom-made items, made-to-order items and accessories.Please be sure about your purchase before placing your order.
Any further inquiries should be directed to firstname.lastname@example.org.